FREE SHIPPING ON ORDERS OVER $75*

Delivery & Handling

HANDLING

 

Once you’ve placed your order, we’ll start the handling process and you’ll receive a confirmation e-mail.

 

Take in account 0 to 7 working days of getting everything in order before shipment. However, due to high short-term demand it may take us a little longer at times. Also, during our busiest hours the webshop could potentially oversell an item which isn’t in stock anymore. This is because orders placed seconds ago could still be in progress on our part.

 

If this were to happen, we’ll contact you personally as soon as possible providing you with one of two options:

 

a) we can cancel your order and refund you for the same amount, or:

b) we can leave your order open for the next restock guaranteeing its shipment at this time.
 
Don’t worry, we’ll take care of your order in any case!

SHIPPING

Once your order has left the building, you’ll receive a shipment e-mail from us containing a tracking code that you can use to locate your items until they arrive at your door.
 

Local orders: please allow 6 to 14 working days for delivery after receiving your shipment e-mail.

 

International orders: please allow 14 to 20 working days for delivery after receiving your shipment e-mail. Customs may hold up your order which may cause its delivery to be delayed.

RETURNS & EXCHANGES

 

If you want to return or exchange an item, please e-mail info@venturetheislands.com with the following information:

 

– order number
– name on the order
– e-mail address the order was made with
– your request

 

If you’ve received a damaged or faulty item, please also provide us with a clear photograph of the goods.

 

We’ll get back to you with the necessary information to start the return process.
Keep in mind that the cost of the return is to be borne by the buyer.